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Corporate Affairs Department Frequently Asked Questions

  • Complaints about delays/no action;
  • Unfair action;
  • Lack of public facilities;
  • Weaknesses of rules/laws or shortcomings of policy implementation;
  • Abuse of power or misappropriation;
  • Misconduct of members of the public;
  • Failure to follow prescribed procedures;
  • Enforcement failure; and
  • Unsatisfactory quality of service.
  • Garbage management and hygiene
  • Drainage and sewerage problems
  • Streetlights (specify pole number)
  • Potholes
  • Grass
  • Hawkers
  • Housing
  • Be there in person at the Local Counter in Block B, Wisma Perbadanan Labuan
  • Writing correspondence
  • Via email
  • Through a website or portal; and
  • Through print or electronic media
  • Via WhatsApp (013-5888665, 019-7878665)

Step 1:

Got to LC Official Website at https://www.pl.gov.my/

Step 2:

Click “Contact” menu

Step 3:

Click the Complaints/Feedback section and you will enter the SISPAA site in https://pl.spab.gov.my

Step 4:

Click “New Feedback” menu and register details as per the instructions

  • Name of Complainant
  • Telephone
  • Email
  • Complaint Location
  • Complaint Details
  • Picture
  • Acknowledgement of Complaint Received Letter will be issued immediately or sent within 1 working day with a reference number attached, and name as well as the office address of the officer who can be referred.
  • All valid complaints will be investigated and will be given feedback and answers on the status of the complaint within the stipulated time. If the complaint takes a long time to resolve, the complainant will be contacted and informed when the feedback will be provided.
  • If the complainant is not satisfied with the explanation given, the complaint can be re-submitted stating the reasons for dissatisfaction. Complaints will be reviewed and new explanations will be given within the stipulated time.
  • Every genuine complaint submitted must be resolved within 2 months.
  • However, if the complaint is simple, it will be resolved immediately, otherwise, if the complaint is complicated, a longer investigation period is required.

All transactions can be made using the address, telephone number, email or Click the Complaint Form in the website provided as follows:-

Corporate Affairs Department
Labuan Corporation
Menara Perbadanan Labuan
Peti Surat 81245
87022 W.P. LABUAN
Talian Utama : 087-408 600
Talian WhatsApp: 019-7878665 & 019-5988665
E-mail : [email protected]
e-aduan: https://pl.spab.gov.my

Last Update30/08/2022 - 12:52pm
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