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Perbadanan Labuan

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Client Charter
Management Service Department
Service : Rental Matters/ Public Facilities Bookings
Pledge Total Standard Compliance
a) To ensure waiting period does not exceed 5 minutes for clients at the counter/ using telephone and providing quality service and in a friendly manner 2,228 clients
b) To inform outcome of application for the use of facilities received in written form/letter, according to normal conditions within 1 – 3 days from the receipt date of application. 95 written bookings

Corporate Affairs Department
Service : Feedback on Clients’ Complaints Received

Pledge Total Standard Compliance
a) To ensure every complaint received is given feedback to complainant within 1 day (24 hours) 87 aduan

Finance Department
Service : Provide Payment Arrangement

Pledge Total Standard Compliance
a) To make payment within five working days from receipt of completed and orderly document for payment. 937 documents

Tourism Department
Service : Rental/Performance Bookings for Anjung Budaya

Pledge Total Standard Compliance
a) To ensure clients receive immediate outcome on the application for rental of Anjung Budaya

January 2011
(3 bookings)

February 2011 (Temporarily closed in conjunction with Federal Territory Day)

b) To ensure clients receive immediate outcome on the application for performance bookings. 1 booking

Development & Engineering Department
Service : Electrical Maintenance

Pledge Total Standard Compliance
To investigate all complete detail of public complaints within three (3) days and to take immediate follow-up actions (when required) regarding damaged buildings, roads, drains, compounds and recreational parks, public road lighting network system and other public facilities under the purview of Labuan Corporation.

 

157 complaints

Service : Maintenance Works for LC Buildings

Pledge Total Standard Compliance

To investigate all complete detail of public complaints within three (3) days and to take immediate follow-up actions (when required) regarding damaged buildings, roads, drains, compounds and recreational parks, public road lighting network system and other public facilities under the purview of Labuan Corporation.

75 complaints

Service : Piping Maintenance Works

Pledge Total Standard Compliance

To investigate all complete detail of public complaints within three (3) days and to take immediate follow-up actions (when required) regarding damaged buildings, roads, drains, compounds and recreational parks, public road lighting network system and other public facilities under the Labuan  Corporation.

33 complaints

Municipal Service Department
Service : Management of Domestic Waste Collection / Cleaning of Drains

Pledge Total Standard Compliance
a) To ensure domestic waste collection is performed daily in City Centre and collection between 2 – 7 times a week in housing areas, schools and rural areas. 5,140 collections
b) To perform cleaning of drains at five-foot pathways in City Centre at least three (3) times a month. 4 zones

Human Resource Management Department
Service : Services Unit

Pledge Total Standard Compliance
a) To ensure all completed retirement documents are submitted to the JPA Pensions Division within a year before the officer/ personnel’s retirement. 4 Personnel
b) To process matters relating to officer/ personnel retirement within a period of three (3) months. 4 Personnel
c) To process leave applications within a period of three (3) days after the received application date. 324 applications
d) Filling-in of vacancies through advertisements is made within a period of two (2) months form the advertisement date. -
e) To manage confirmation of position to eligible personnel within a period of one (1) week from the approval date by the Head of Department. 2 Personnel
f) To process allowances for full services within a period of three (3) weeks from the date of receipt. 14 Personnel

Service : Services Unit

Pledge Total Standard Compliance
a) To process applications for course/ examination training within a period of three (3) days once the application has been approved. -
b) To ensure that each agency officer/ personnel had attended course at least seven (7) days a year. 174 Personnel
c) To receive and process applications of student practicum from IPTA/IPTS within a period of seven (7) days after receiving the decision of Head of Department. 4 Personnel
d) To conduct the Course/ Training Monitoring Committee Meeting four (4) times a year. -

Licensing Unit
Service : Processing Applications for New Licence, Exchange of Information and Licence Renewal

Pledge Total Standard Compliance

To process and provide licence results as follows:-

  1. New Applications of Business Licence (14 days)
  2. Exchange of Information (14 days)
  3. Renewal of Business Licence (1 day)
  4. Application of Hawker’s Licence (14 days)

 

54
33
7,016
9

Service : Processing Applications for New Licence, Exchange of Information and Licence Renewal

Pledge Total Standard Compliance

To process and provide licence results as follows:-

  1. New Applications of Business Licence (14 days)
  2. Exchange of Information (14 days)
  3. Renewal of Business Licence (1 day)
  4. Application of Hawker’s Licence (14 days)

 

57
30
-
4

Labuan Public Library
Service : Counter Service-Related Matters

Pledge Total Standard Compliance
a) To ensure the waiting period does not exceed 5 minutes for customers at counters/ via telephone and that they receive quality and courteous services. 335 customers
b) To inform on the results for the advisory applications received in writing/ correspondence, according to regular conditions within a period of 1-3 days from the received date of application. 7 applications

Planning & Building Control Department
Service : One Stop Centre (OSC)

Pledge Total Standard Compliance
a) To process Planning Permission applications within a period of 108 days in accordance with KPKT standards. 7
b) To process applications for Subdivision Plans/ Portion/ Land Amalgamation and Land Conversion within a period of 108 days in accordance with KPKT standards. 6
c) To process the Building Plan application within a period of 80 days in accordance with KPKT standards. 1
d) To process the Renovation Plan application within a period of 80 days in accordance with KPKT standards. 5
e) To process the Stand-Alone House Plan application within a period of 80 days in accordance with KPKT standards. 3